Network / Technical Delivery Architect
About the Function:
This role provides End to End technical leadership and ownership for post sales engineering of customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design-related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution / changes across multiple systems / platforms / applications. Also plans and implement processes and systems for effective delivery of complex solutions sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.
Key Responsibilities:
- Post-sales design documentation, implementation and migration of advanced complex solutions for enterprise customers. Complex solutions consist of multi-product services. The TDA's role is to ensure that these services interoperate and integrate into the customer environment.
- Such products consist of but are not limited to SDWAN, MPLS, Ethernet, IPSec VPN's, VoIP, Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud Services, Managed Hosting and Complex Migration Planning, Etc.
- In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad understanding across the technical landscape within Telecommunications and Enterprise IT architectures and have a natural ability to converse with both technical and executive audiences.
- Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON, etc.
- The TDA will own the technical delivery of customer solutions and will be the technical interface between the customer, product teams and project management during service delivery.
- Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined prior to contract signature. The TDA accepts technical ownership of the solution at the point of contract signature.
- Engaging with and supporting pre-sales during contracting, with project management during service realization and the training of Service Assurance, through design, delivery and handover into lifecycle management.
- Lead customer-facing technical workshops in the delivery phase requiring excellent communication with the ability to articulate technical concepts clearly to all levels of competency.
- 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.
Qualification and Experience Required:
- 8+ years industry background.
- Experience & expertise in minimum 2 SDWAN OEMs design & deployments (Cisco, Versa and Fortinet preferred).
- Expert Level certification (Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider, etc.
- Application Acceleration and Optimization.
- Excellent communication and documentation skills.
- Design related background.
- Ability to demonstrate technical knowledge & industry best practices under pressure.
- Telecommunication Product or Solution Design related background.
Next Step:
If this role is of interest, apply here OR send your CV to abel.quek@atomicgroup.sg preferably in Microsoft Word document format for a confidential discussion.
EA Licence: 23S1885
Registration ID: R1768942
